Terms & Condition


The Materials are protected under copyright and other intellectual property laws and may not be republished by you or provided by you to third parties without the express written consent of Apollo Packers and Movers.

Also, downloading and copying the Materials is subject to the following restrictions:

  • You must retain all copyright and other proprietary notices contained in the Materials on all copies of the Materials that you make
  • You may not modify the Materials in any way or reproduce or publicly display, perform or distribute or otherwise use them for any public purpose
  • You must give notice of these restrictions on the use of the Materials to any person to whom you provide the Materials


Any software made available to operate this Site and/or to download Materials from it (the “Software”) is the copyrighted work of Apollo Packers and Movers and/or its associates. You are licensed to use this Software on a non-exclusive basis solely for the purpose of visiting the Site and/or downloading Materials from it. You may use this Software for this purpose only. Under no circumstances, you shall redistribute, sell, decompile, reverse engineer, disassemble, or otherwise deal with the Software.


You assume all responsibility and risk for the use of this site and the Internet generally. Under no circumstances, shall Apollo Packers and Movers. or its affiliates be liable for any direct, special, indirect, or consequential damages or any damages whatsoever; including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tort actions, arising out of or in connection with the use, copying, or display of the content resulting from access to or use of this site, or the internet generally, under contract, tort or any other cause of action or legal theory.

Apollo Packers and Movers believes the entire content to be accurate, complete, and current, to the best of its knowledge. Under no circumstances, shall Apollo Packers and Movers makes any warranty as to the accuracy, completeness, or currency of the content. As such, it remains your sole responsibility to verify any information before relying on it.

However, Apollo Packers and Movers agrees that the content of this site may include technical inaccuracies or typographical errors. From time to time, changes are made to the content herein.


This Web Site and the information, names, images, pictures, logos, and icons concerning, regarding, or relating to Apollo Packers and Movers and its affiliates and services are provided “as is” and on an “as available” basis, without any representation or endorsement made, and without warranty of any kind, whether expressed or implied, including but not limited to an implied warranty of merchantability, fitness for a particular purpose, or non-infringement of others’ intellectual property rights. Under no circumstances, shall Apollo Packers and Movers or any of its affiliates, contractors, employees, directors, or officers be liable for any damages, including without limitation special, indirect, or consequential damages (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF INFORMATION) resulting from the access or use, or inability to access or use, this Web Site or arising out of any materials, information, qualifications, opinions or recommendations on this Web Site. We may change the contents of the website at any point in time without any pre-intimation or permission.

Changes and Other Terms

Apollo Packers and Movers possesses the right to make changes and updates to any information contained within this site without prior notice. Also, Apollo Packers and Movers reserves the right to change any of the Terms of Use without prior notice. Access to particular Services on the site may be subject to additional or different terms and conditions, as specified by Apollo Packers and Movers from time to time.

Law & Jurisdiction

These terms are governed by applicable law in the city of Pune in the state of Maharashtra, India. All disputes arising from these terms and conditions and activities covered thereto shall be fought only in courts located in Pune, India and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

However, we reserve the right to take legal proceedings in a country other than India, to protect our interests, or to enforce our rights whenever it deems it appropriate to do so.


This Website Is Provided By Apollo Packers and Movers On An “As Is” And “As Available” Basis subject to change at any point in time. Apollo Packers and Movers Makes No Representations Or Warranties Of Any Kind, Express Or Implied, As To The Operation Of This Website Or The Information Included On Such Website. Apollo Packers and Movers Disclaims All Warranties, Express Or Implied, Including, But Not Limited To, The Warranties Of Merchantability, Fitness For A Particular Purpose, Non-Infringement, Title, Custom, Trade, Quiet Enjoyment, System Integration And Freedom From Computer Virus. Apollo Packers and Movers Does Not Represent Or Warrant That The Functions Contained In This Website Will Be Error-Free Or Uninterrupted, That Defects Will Be Corrected, Or That The Website Or The Server That Makes The Website Available Are Free From Any Harmful Components Including Viruses. Apollo Packers and Movers Does Not Make Any Representations Or Warranties That The Information On This Website Is Accurate, Complete, Correct, Adequate, Useful, Timely, Reliable, Or Otherwise. You Acknowledge, By Your Use Of This Website, That Your Use Is At Your Sole Risk. Apollo Packers and Movers a company registered under the Companies Act 1956 is the trade name of the company.

contents in the website will hold on relevance for any legal proceedings and thus, not permissible to be used as evidence in any form under any circumstances.The

Policy for the Cancellation and Refund

Cancellation Policy

In case you wish to cancel your orders placed at https://apollopackersmovers.in/, you could do so within 24 hrs of the orders placed. The cancellation would not be done once the consignment has already been shipped.

Refund Policy

In case of a cancellation, please get in touch with our customer care at +91 7700005451 for a refund of your money with all required proofs.

Pricing Policy

The rates are subject to the nature and kind of services you avail as per your requirement which may depend upon factors such as volume, distance, and other ancillary services desired to avail.

Furthermore, rates of the services are likely to change without prior notice.

Claim Policy

These terms are governed by applicable law in the city of Pune in the state of Maharashtra, India. All disputes arising from these terms and conditions and activities covered thereto shall be fought only in courts located in Pune, India and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

However, we reserve the right to take legal proceedings in a country other than India, to protect our interests, or to enforce our rights whenever it deems it appropriate to do so.

Law & Jurisdiction

Damages may occur to the HHG consignment (s) during transit on account of rough, hilly, and difficult terrains that are witnessed in the country. Apollo always tries to impress upon our clients on the advantage of taking risk coverage while booking with Apollo and recommends them to pay risk coverage charges through cheque/online for their consignment to avoid any contingency that may happen un-predictable conditions.

The carrier or their agents shall be exempted from any loss or damage through accident/ pilferage/ fire/rain/collision/any other road or river hazard. We, therefore, recommend that household goods should be covered under CARRIER RISK by paying additional charges as FOV.



  1. The client must record the proper value in the inventory sheet. The inventory sheet will be treated as a final document in claim settlement if any. The value in PACKING LIST can only be considered as final while settling any case.
  2. In the event of a claim coming up for any reason, the payment of compensation will be restricted to the amount equivalent to the value declared by the consignor in the Packing list as per 1.
  3. Consignor must check the declared value of each and every item in the packing list at the time of documentation
  4. The carrier will not be liable to entertain a claim of compensation in respect of any item which is not specifically mentioned in the Packing List and its value has been declared at the time of packing of the materials
  5. A claim for compensation for damages of the material of any nature would be considered either for repair or reimbursement towards compensation only after receipt of freight charges in full and receipt of written complaint separately soon after unloading but in any case not later than 3 days of unloading.
  6. If the consignor/consignee merely puts his/her signature on the “Goods Receiving” Copy showing acknowledgment of goods without giving any remark about the status of the materials, it would be deemed that the transported materials were delivered in o.k./good condition.
  7. The carrier will look into the claim of the consignor/consignee in respect of only those items about which there would be specific damaged remark mentioned in the Proof of Delivery (POD).
  8. No complaint made subsequently or at a later stage will be considered about any additional item having being found damaged or any other type of defect found to have developed or noticed subsequently either after the issue of o.k. receipt or after giving remarks about certain material received in damaged condition.
  9. The consignor should indicate the value of his/her all old and used items, in detail at the time of packing in the Packing List after due application of his/her mind and the cost/value so declared should be reasonable as far as possible since the declared value alone would be taken into account at the time of deciding the claim for compensation.
  10. Any claim should be intimated and lodged within 72 hours of delivery of the goods. In the case of CAR / Bike, the claim should be intimated and lodged within 12 hours.
  11. In case risk coverage has not opted, no claim will be considered at a later stage.
  12. No claim shall be considered if goods already mentioned damaged in the inventory sheet
  13. No claim for compensation will be considered for mental agony, mental tension, or harassment due to unintentional damage of the material at the destination.
  14. No compensation shall be considered if customer repaired goods without intimate to carrier
  15. The carrier will not be liable in any manner whatsoever for the damages or for any defects noticed in any item if the consignor/consignee has arranged the unloading and unpacking of the transported material on his/her own.
  16. If goods already packed by the customer and not shown the working /OK condition of an item then NO CLAIM shall be considered.
  17. No claim shall be considered caused by an oil spill as we have already instructed the consignor not to carry such things before packing.
  18. We do not accept to move perishable goods, jewelry, arms, and ammunition, hazardous material like crackers, explosives, chemicals, filled gas cylinder battery acids, and inflammable oils; such as diesel, petrol, kerosene, gasoline, narcotics and counter branch items.
  19. All batteries must be drained of their acids by the customer and should be empty before loading.
  20. No compensation shall be considered in case of LIFT / SOCIETY or STAIR WALLS spoiled during the delivery process.
  21. Although due care would be taken to get the damages rectified/repaired expeditiously yet due to certain unforeseen circumstances, if there is a delay in getting the damage repaired, no compensation will be paid for such delay or time gap between the period of damage and its repair.
  22. Although due precaution will be taken to ensure quick transportation and timely delivery of the materials at the destination due to certain unforeseen circumstances or due to certain natural calamities or due to certain sudden road hazardous taking place in transit causing a delay in delivery of the material, in such circumstances, no claim for any compensation will be considered.
  23. The carrier will not accept flowerpots (Clay) for transportation and if at all accepted as a good gesture on the requestor on being insisted upon by its customer however it won’t take guarantee or be liable for its safe delivery at the destination
  24. The Consignor hereby expressly declares that the above particulars furnished by him or his/her agent are correct. No prohibited articles/goods are included and he/she is aware of the Terms & Conditions of the carrier
  25. If the party covers his/her risk directly, through some Insurance company, and then the transit risk coverage by the carrier will end and will not be liable to entertain any compensation claim.


  1. In the case of Car/Bike or other articles, only exterior damages will be considered, no claim will be paid for any internal or mechanical fault.
  2. Carrier will not be liable for any defect or damage to any internal part of the car including Engine, Battery, A.C., Audio Player, etc. as the carrier is not technically qualified to assess its actual status and functioning while given delivery of the car.
  3. The car is being transported at the owner’s risk. Consignor should directly take proper Insurance Cover for all types of transit risk and the carrier will not be liable for any damage what so ever including accidents etc. Or for whatsoever reason, however, the carrier will carry out legal formalities like lodging complaints / Panchanama, etc. in the police station.
  4. The consignor shall pursue his case directly with the insurance company for any claim in case of any unforeseen incident, damages to his/her car or bike.
  5. In case of arising any claim during car transportation, the customer must require to lodge a claim with his Insurance Company /underwriter. Apollo can only issue a damage certificate if a car booked under OWNER RISK.
  6. If transit risk (FOV) has been taken by consignor against CAR and BIKE shifting then liability of any difference and NCB (if any) amount shall be carried out by carrier.
  7. When NCB amount for the current year shall be considered.
  8. If new parts need to be replaced in the repairing process then the depreciation amount shall be considered by the carrier.
  9. Internal damage to any car/bike/electronic/electric goods cannot be considered


  1. AC / fridge gas leakage/refilling shall not be considered by the carrier.
  2. Ac pipe amount shall be considered as per declared value. If not packed particularly then no amount shall be considered.
  3. Estimate from authorized service centre shall be accepted by us in case of arising claim in electronic items but it can’t be more than declared value.
  4. In case of any damage to the furniture item, if it is repairable, the damage would get repaired by the carpenter of the company and no claim for the replacement of the damaged furniture/wooden item will be considered.
  5. No claim shall be considered in case of minor scratches in furniture items.
  6. The carrier will not be responsible for payment of any compensation in respect of electronic articles if not shown in working condition at the time of packing. The carrier will be liable for repair of the damaged part to make the same in working condition or the cost of damaged parts will be paid proportionately after computing the value of the damaged set’s part restricting the declared value of the particular item.
  7. Similarly, in the case of other items, the amount of compensation will be decided on a proportionate basis of the declared value of other items or alternatively, the damaged portion will beget repaired.
  8. In case of minor and repairable damages, the client needs to initially give a claim letter and quotes for repair estimates from an authorized vendor to process the risk coverage claim.
  9. If single piece has been broken out of a set, the payment will be made proportionately of the value of such set declared at the time of packing and as noted in the packing list computing the cost of a single piece and the claim of replacement of complete set will not be considered. However, in the case of a broken item being in addition to the proportionate cost of a broken piece, 15% more could be paid in case of an exceptional item only to compensate for the loss.
  10. Amount based on the extent of damages shall be considered in case of an estimate from the consignee is not received. All repair estimates shall be received within 5 to 7 working days.
  11. Depreciation amount of 10% per year shall be considered for furniture and electronic items on declared value.
  12. GST amount can only be paid if the final repair bill is received.
  13. If the carrier considers 100% declared value against claim then damaged item shall be picked up by carrier as salvage.
  14. Fitting work can only be provided within 3 days (if charges have been taken) after delivery, no such facility shall be provided thereafter.